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FAQ
Frequently Asked Questions
A: At Praga Laser Designs, orders that include custom color options require an extended processing period to ensure precise color matching and quality. Specifically, delivery for these customized items typically takes 3 to 5 working days. This timeline allows our team to carefully craft and inspect your order before shipment, ensuring you receive a product that meets our high standards and your expectations. Regular orders without custom colors generally have a shorter delivery time. If you have any further questions or need assistance with your order, our team is available to help.
A: At Praga Laser Designs, customers can return products and receive a refund even after 30 days from the delivery date. To initiate a return, the product must be in its original condition and packaging. Once the returned item is received and inspected, the refund will be processed promptly using the original payment method. This policy reflects our commitment to customer satisfaction while ensuring flexibility beyond the standard return window for our online store clients. For detailed instructions or assistance, customers are encouraged to contact our team directly.
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